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Noticeboard

The surgery will now open 2 evenings and one early morning each week:

Monday 6.30pm to 7.30pm at Whitwell

Thursday 7.00am to 8.00am at Whitwell

Thursday 6.30pm to 7.30pm at Creswell

These 3 sessions each week are for prebooked appointments only.

During annual leave these surgeries may be subject to change.

 

Out of Hours
Please telephone the surgery or you may prefer to ring the direct line number 0844 412 1105. Please have a pen and paper handy to take down instructions.

Test Results
Results are available between 11am and 2pm. Please contact the surgery between these times

Flu Vaccination

For details of this years flu jabs please see the Practice Information link.

 

Complaints Policy

Crags Health Care


Complaints Procedure


Policy


The Practice Manager will be responsible for handling complaints in accordance with this Complaints policy.


Staff will be aware of the complaints procedure.


A copy of the complaints procedure will be available for patients of Crags Health Care including the practice role and the Health Service Ombudsman.


Patients will be made aware of the assistance available from NHS England PC Box 16738 Redditch B97 9PT Tel 0300 311 2233 should they wish to make a complaint.


Information on the Complaints Procedure will be available in the practice leaflet and on the website.


All complaints will be treated in confidence.


Patients who complain will not face discrimination or be treated with negativity.


Should the complaint investigation require a patient’s medical record to be disclosed to another party the patient or their representative will be informed.


A record of the complaint and all relative correspondence will be kept but not included in the patient’s record.


 



 
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